Privacy Policy

Last updated: November 2025

At Timeless Tributes, your trust means everything to us. We’re committed to protecting your personal information and being transparent about how it’s used, stored, and shared. This Privacy Policy explains how we handle your data in line with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”).

By using our website or purchasing our products, you consent to the collection, use, and disclosure of your personal data as described below.

1. WHAT INFORMATION WE COLLECT

1.1 We collect information you share with us when you:

• Create an account or place an order

• Subscribe to our newsletter or marketing updates

• Contact us for assistance

• Browse our website (through cookies or analytics tools

1.2 This information may include your:

• Name, address, phone number, and email address

• Payment and billing details (processed securely by our payment partners)

• Order history and product preferences

• Technical information such as IP address, browser type, and device data

2. HOW WE USE YOUR INFORMATION

2.1 We use your information to:

• Process, fulfill, and deliver your orders

• Communicate with you about your purchases, updates, and promotions

• Improve our website, products, and customer experience

• Prevent fraud or misuse of our platform

• Comply with applicable legal and regulatory obligations

2.2 Where we use your personal data for marketing, you may opt out at any time by following the unsubscribe link in our emails or contacting us directly.

3. DATA SHARING AND DISCLOSURE

3.1 You acknowledge and agree that we may collect, process, and store information relating to you and your transactions (“Data”) and that such Data may be transferred, disclosed, stored, processed, and maintained by us electronically on servers — or in hard copy — located in Malaysia or other jurisdictions where our fulfilment centers, logistics partners, or service providers operate.

3.2 You explicitly consent to the transfer of Data into and out of such jurisdictions for the purposes stated above.

We may share your Data with:

• Our trusted fulfilment partners, payment processors, and courier services, to complete your orders

• Our technology and analytics providers who help us operate and improve our platform

• Legal, regulatory, or governmental authorities when required by law

• Other third parties where disclosure is necessary to protect our rights, prevent harm, or respond to legal claims

3.3 We do not sell your personal data to any third party.

4. DATA RETENTION AND SECURITY

4.1 We take data protection seriously. Your personal data is stored securely — both digitally and physically — and accessible only by authorised personnel for legitimate business purposes.

4.2 We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

5. YOUR RIGHTS UNDER THE PDPA

5.1 In accordance with the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction or updating of your personal data
• Withdraw consent for us to process your data (subject to applicable restrictions)
• Request deletion of your data, where permissible by law

5.2 To exercise any of these rights, please contact us in writing at support@timelesstributes.today.

5.3 Please note that withdrawing consent may affect our ability to provide certain services or fulfill your orders.

6. PUBLIC DISCLOSURES AND ACKNOWLEDGMENTS

Where any project, collaboration, or matter related to Timeless Tributes becomes public (such as through media features, awards, or customer showcases), you agree that we may, for publicity and marketing purposes, disclose limited information relating to the matter — such as the general nature of the project or the fact that Timeless Tributes was involved — provided that no sensitive personal data is revealed without your explicit consent.

7. COOKIES AND ANALYTICS

We use cookies and analytics tools to understand how visitors use our site, enhance your browsing experience, and improve our services. You can adjust your browser settings to disable cookies, though some features may not function properly without them.

8. INTERNATIONAL DATA TRANSFERS

Your data may be processed in countries outside Malaysia, where our fulfilment centers, service providers, or partners are based. These jurisdictions may have different data protection laws, but we take reasonable steps to ensure your information remains secure and treated in accordance with this Policy.

9. UPDATES TO THIS POLICY

9.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted here, and the “Last Updated” date at the top of the page will be revised accordingly.

9.2 We encourage you to check this page periodically to stay informed about how we protect your data.

10. CONTACT US

10.1 If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us at support@timelesstributes.today.

10.2 We aim to respond within 1–2 business days.