Frequently Asked Questions

Timeless Tributes is an e-commerce platform that offers one-of-a-kind products crafted to celebrate life’s most meaningful milestones. Each piece is thoughtfully designed and not available over the counter or in stores, making every item as special as the moment it represents.

It’s simple! Browse through our curated collection, pick a one-of-a-kind product that speaks to you, and add it to your cart. Once you’ve selected your item, head to checkout to fill in your shipping and billing details. After payment is confirmed, we’ll take care of the rest and start preparing your order.

No — and that’s part of what makes our products special. Each piece at Timeless Tributes is already customized and unique, so you’re choosing from a selection of one-of-a-kind designs that aren’t available anywhere else.

If you see our products available elsewhere, please let us know immediately at thetimelesstributes@gmail.com. We take pride in offering original pieces available only through our official platform.

You’ll receive a confirmation email once your order has been placed successfully. This will include your order number, product details, and — once available — your tracking information.

We accept all major payment methods available at checkout, including credit and debit cards, online banking, and select digital wallets. Every transaction is processed securely for your peace of mind.

Once payment is made, we’re unable to cancel or modify your order — production begins almost immediately to ensure timely delivery.

Please double-check your product selection, shipping details, and payment information before completing your purchase. If you have questions before ordering, feel free to reach out to us — we’re happy to help.

7. What is your refund or return policy?

Because all our products are customized and made-to-order, returns and cancellations are generally not accepted after payment. However, we understand that issues can happen. Depending on the situation, our fulfilment centers will review your case if one of the following applies:

Poor Quality or Damaged Items If your product arrives damaged, defective, or of poor quality, please email us at thetimelesstributes@gmail.com with: • Photos or a short video of the issue • A clear description of what went wrong

Note: We’re not responsible for items damaged during shipping (for example, damaged shoebox during transit).

Incorrect Product Shipped If you receive a different product than what you ordered, email us your order number, a photo of the item you ordered, and a photo of the item received.

Missing Items If something’s missing from your order, email us your order number and list the missing item(s). We’ll check with our fulfilment team right away.

Design Issues If the printed design differs significantly from what was shown on the product page, please send us a photo clearly showing the difference.

Note: Slight differences in size or colour can happen due to lighting and screen variations — these are normal and not considered defects.

Sizing Issues We’re unable to offer exchanges for sizing issues. To ensure the best fit, please refer to the sizing charts available on each product page before purchasing.

Note: Minor variations in size and colour are to be expected due to lighting and measurement tolerances.

All refund or replacement requests are reviewed by our fulfilment centers, who make the final decision based on the evidence provided.

Delivery times vary depending on your location and the specific product. Estimated timelines are shown during checkout. Please note that courier delays, customs, or weather conditions may occasionally affect delivery times — but we’ll always do our best to keep you updated.

Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can use it to check the latest status of your parcel anytime.

If you believe your order is lost or arrives damaged, please email thetimelesstributes@gmail.com with your order number and supporting photos. Our team will assist in coordinating with the fulfilment partner to resolve the issue.

Yes, we do! Timeless Tributes delivers worldwide through our network of global fulfilment centers and trusted courier partners.

Shipping availability depends on each product — you’ll see eligible shipping locations listed on the product page. If your country isn’t listed, that means we currently don’t ship there.

Yes, all prices are listed in Malaysian Ringgit (MYR) unless stated otherwise. If you’re purchasing from outside Malaysia, your payment provider may charge a conversion fee or apply its own exchange rate.

We care deeply about your privacy. All personal data is handled in line with the Personal Data Protection Act 2010 (Malaysia). You can learn more about how we manage and protect your data in our Privacy Policy.

If you encounter a technical issue or error while browsing or placing an order, please email thetimelesstributes@gmail.com and include a brief description (and screenshot, if possible). We’ll get it sorted for you as quickly as we can.

We’re always happy to hear from you. For questions, feedback, or order support, please email us at thetimelesstributes@gmail.com.

We aim to respond within 1–2 business days, depending on volume and time zones.